Support
contact us
Answers to shipping, returns and product-care questions are grouped below — and if you still need a hand, contact us and a real person will pick it up.
Browse FAQsShipping & Returns
Order dispatch, tracking, combined orders, international delivery, address changes and damaged parcels.
6 questions
how do I track my order?
Your order is packed and dispatched within [add your processing time] of being placed. Dispatch is triggered once your payment clears and every item in the order is in stock. If something you ordered is on backorder, we hold the whole order until it is ready and email you to say so.
My order arrived damaged. What should I do?
We email you a tracking link as soon as your parcel is handed to [add your carrier]. The link goes to the address you used at checkout, so check your spam folder if it has not arrived. If you need it resent, write to [add your dispatch email address] with your order number.
Can i return or exchange an item?
[add whether combined orders ship together]. If your items do travel separately you get a tracking link for each parcel, so one arriving ahead of the other is expected rather than a missing shipment. Anything that has not arrived within the window shown on its tracking page is worth flagging to us.
Do you ship internationally?
[add yes or no] — we currently ship to [add the countries or regions you ship to]. Any customs duty, import tax or handling fee charged on arrival is the buyer's responsibility, and we cannot estimate it at checkout. Refused parcels returned to us are refunded minus the original shipping cost.
I entered the wrong item, or wrong address — can you change it?
Contact us as soon as you can and we will correct the address before the parcel leaves us. We can still change it up to [add how long before dispatch you can still change an address]. Once the order is with the carrier the address is locked, and a parcel sent to the wrong address has to be recovered or re-sent at your cost.
I have a different merchandise question — who do i contact?
Contact order support with photos of the damaged item and its packaging, and keep everything as it arrived until we reply. Report it within [add your damaged-parcel window] of delivery so we can raise it with the carrier in time. We will confirm the next step — a replacement or a refund — once we have seen the photos.
press, media,
& advertising
Order dispatch, tracking, combined orders, international delivery, address changes and damaged parcels.
6 questions
I'd like to interview someone from Chaos Assembly or the Dark Providence cast. Who should I contact?
We'd love to hear from you. Reach out to vanessa@chaos-assembly.com, and tell us a little about your publication, podcast, channel, or project, who you'd like to speak with, and your timeline.
Do you offer advertising or sponsorship opportunities?
Yes. We work with select brands on podcast advertising, sponsorships, and custom collaborations. Reach out to vanessa@chaos-assembly.com, and tell us about your brand and what you have in mind.
Can I request a press kit, artwork, or other media assets?
Absolutely. reach out to vanessa@chaos-assembly.com, and tell us what you're working on and what materials you need, and we'll assemble the appropriate assets.
Can someone from Chaos Assembly appear on my podcast, show, or channel?
Very possibly! Send information to vanessa@chaos-assembly.com about your show, audience, proposed topic, and who you'd like to have as a guest.
I'm interested in a promotional or brand collaboration. Is that something you consider?
Yes. We're interested in partnerships that genuinely fit our stories, audience, and point of view. contact vanessa@chaos-assembly.com and give us an idea of what you're proposing, and we'll take a look.
Who handles press, media, and advertising inquiries?
Vanessa Taylor, our Head of Strategy and Marketing Director, handles press, interview, advertising, and media inquiries. Contact her at vanessa@chaos-assembly.com.
events, business,
& general
Order dispatch, tracking, combined orders, international delivery, address changes and damaged parcels.
6 questions
can dark providence perform a live show at our venue?
Let's talk. We love doing live shows! Dark Providence can be adapted for live performances, staged readings, and special events. Tell us about your venue, location, dates, capacity, and what you're imagining.
is chaos assembly available for conventions, festivals, or panel discussions?
Yes. We're interested in conventions, festivals, panels, creator conversations, live programming, and other events that fit our work. Send us the details, including dates and location.
who should I contact about rights, licensing, distribution, or adaptation?
Please contact patrick@chaos-assembly.com with as much information as you can share about the opportunity. We'll review it, and be in touch.
I'm a writer and/or an actor. Can I submit my materials?
We’re not currently accepting unsolicited scripts, story pitches, writing samples, or acting submissions. When we’re casting or looking for new collaborators, we’ll announce those opportunities through our newsletter and social channels—so that’s the best way to stay in the loop.
I'm an illustrator. Can i submit my portfolio?
Yes. We’re always interested in discovering artists whose work might be a fit for future Chaos Assembly projects. We review portfolios on an ongoing basis. Send a link to your online portfolio along with a brief introduction to irene@chaos-assembly.com. Please don’t send large attachments. While we can’t respond to every submission, we'll keep your submissions on file for future projects.
My question doens't fit any of these. who should i contact?
Send us a note to clark@chaos-assembly.com, and we'll either respond or make sure it gets to the right person.
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